Support

How do I place an order?
Step 1:  Email or call us to confirm the price before ordering.
Step 2:  Submit your logo or design in a vector file, including the desired size.
Step 3:  Submit payment via T/T wire or Western Union.

Step 4:  We will email you a proforma invoice with the order details and artwork proof for your review. No part of your order goes into production without your final signed approval.

Step 5:  Once production has been completed, your order will be shipped by express or by air (ocean shipment also available).

What is an acceptable format for my logo or artwork?
Vector artwork such Adobe Illustrator (.AI or .EPS) or Corel Draw (.CDR) is preferred. PDF files are also okay. Any type of artwork needs to be converted to outlines (curves) before sending.

What if I don't have a vector file?

Don't worry. Our highly experienced art team can try to convert other file types into a usable vector format.

The following file types may be accepted: high resolution (at least 300 dpi) .jpg, .tiff, or .png files at actual print size or larger. Be sure to also send us any font files, saved as .ttf, or list the fonts if you do not have them.

What are the payment terms?

For smaller amounts, 100% payment is needed before production can begin. In the case of some larger orders, a 50% deposit is acceptable. Please contact us for details.

What payment methods are available?                    

You can send payment via T/T wire transfer or Western Union.

Can I get a preproduction sample for approval?
Yes. To receive a preproduction sample, you need to let us know that you would like one when you place order. However, we don't usually recommend this as it delays your order and can be quite expensive due to courier delivery. We usually take digital photos for client approval when the sample is ready, which saves time and lowers the cost.

If you have a small order quantity, we advise you to not see the preproduction sample and instead directly go to mass production as that will be the most cost-efficient route. In fact, we insist that you approve an artwork proof before completing your purchase in order to ensure that you know exactly what you’re getting.

Which shipping methods do you use?
It’s up to you! We can ship goods one of three ways: by courier (or express), by air (to the airport in your city), or by ocean. We usually recommend courier shipping as the goods can be delivered directly to your office by door-to-door express. Plus—and possibly more importantly—the charge is much lower than what most people assume because we are able to pass along favorable rates from our forwarders which include DHL, Fedex, and TNT.

I can't find the items I want. Do you carry more?
There are many kinds of promotional products available, but we only have a limited amount of space and time to put them on our website. Please feel free to contact us and we can source your required items.

When is the best time to use promotional products?
Holidays, national events, appreciation weeks, and other special occasions are often great opportunities to promote your company or organization through products and giveaways.

What is your return policy?
If you find that your order was produced incorrectly, or if you have not received the correct quantities, please contact us as soon as possible. All claims or disputes should be made in writing (email is acceptable) within 7 days of delivery.